Where are my items coming from?
All items are printed in the U.S. We have a network of production partners located throughout the US. By maintaining a network of partners we are able quickly scale and adapt to market needs.
Which size should I order?
We attached the size chart on every product page, please read it carefully before you order.
Will you have more designs, styles, and products often?
Yes, our philosophy is Nothing Impossible Nothing Old (NINO – NINONINE), so we will update new designs & products daily, up to hundred or thousand designs per day! Be sure to subscribe our website to enable notifications for sales and new arrivals!
Do you ship worldwide?
Yes! Shipping is available worldwide through a variety of different carriers.
What carriers my order will be shipped with?
We ship our orders with USPS, UPS, DHL or OSM depend on recipient address to improve delivery speed and cost-effectiveness.
How long will it take to receive my order?
All our products are made as ordered and printed on demand just for you, so they will be put through a production process, therefore there will be a Processing Time on them.
So, please give us several days to print your order, it can take 2-5 business days to process, depends on the product type you ordered. Average, most of our orders are fulfilled within 3 business days for all products.
Then, the Shipping Time for US orders is between 3-7 business days, for international orders shipping can take 1-2 weeks. Once the package was shipped, you will receive an email contain tracking link to the email address you provided us at checkout.
How much does shipping cost?
We offer flat rate shipping for all products. This will save more money for customers and make it easier for customer to calculate shipping fee.
- US Standard Shipping: $3.99
- Int’l Standard Shipping: $7.99
Why can’t I choose faster shipping options for my order?
Providing more faster shipping options to customers will increase your shipping cost too much. We cannot guarantee 100% shipping time with these shipping options for you guys because of some unexpected reasons, especially covid-19 now. We want to save more for our customers, so hope you guys can understanding for us about this problem.
If you really need faster shipping options (Ground, 2 Days…) & accept the delay of these options, you can contact us for more details.
Do you ship to APO/FPO/DPO address?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses. Once the package enters the military mail system, tracking ceases to update for military security reasons.
How can I pay?
We currently accept PayPal, Stripe and credit card payments!
How can I edit address, size, color… or cancel the order?
If you change your mind about your purchase, please contact us here and provide your order number and the modification you would like to make. We will confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 12 hours of placing the order. After that time, the order is locked for processing and cannot be cancelled.
Please be informed that a management and processing fee (20% of your total order value) will be applied for the cancellation. If the fault is ours: damage, wrong product sent, and so on… there will not be any restocking fee.
Reason why? Anything purchase at NINONINE is a unique custom made product and printed just for you. So there will be a 20% re stocking fee on all products.
Where is my order? Can I track my order?
Yes, once your package was shipped out, we will send an email contain tracking number to the email you provided us at checkout page. Or you can later track your order by clicking on “Track Order” in the Top Menu.
If you have ordered several items, they may be shipped out in separate packages so you may receive them on different days. You will receive an email with a tracking number for each package sent.
If you need more assistance tracking your order, contact us at [email protected] with your order number.
My tracking number is not working.
Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can experience delays updating their site or delivering an order. If the tracking number is still not working within 4 business days than processing time policy, please contact us at [email protected].
I ordered 2+ items, but only receive one. Why?
We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they can get to you faster. You may receive one item before the next. So please do not panic if you do not receive all your items at once…they are on the way. If you believe error, please contact us at [email protected].
I have not received a shipment notification.
If you did not receive a shipping confirmation email, the email may have been directed to your spam folder. If it still not there, please reached out at [email protected] as we may have the incorrect email on file. Please make sure to include the correct email at checkout page when placing your order!
Why is my order slow to ship?
First, we so apologize for any inconvenience on our website. This delay may occur due to Covid-19 or holidays or any unforeseen events such as flood or typhoon.
In some cases, it is because of our store has too many orders. Our system has limit, so when the order is overloaded, please give us 1-3 days more to process your order. We will try our best to print your order as soon as possible.
My package is marked delivered, but I never received it.
If your package is marked delivered, but you never received it, follow these steps:
- Check around your home/apartment in case the postal carrier placed the package in an odd spot.
- Ask your neighbors as they may have received your package instead.
- Reach out to your local post office for information regarding the package.
- If you still cannot locate your package, please contact us at [email protected].
What is your shipping policy?
Please read more about our shipping policy here: Shipping Policy
What is your return/refund policy?
We offer a 100% Satisfaction Guarantee, which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. Please check the refunds policy full here: Refund Policy
How do I contact you?
If you have any questions that are not on this FAQs page, please email us at [email protected].