Returns Policy

STANDARD GUARANTEE: 

Returns/refunds is available on NINONINE. Within 10 days of receiving orders, you have to request or notify us about a returns/refunds the order. Because our products are print on demand, we only return/refund your order in one of requests below. Please read this carefully:

• The item(s) are not as described or incorrect item. 
• The item(s) are different size or design from your order. 
• The item(s) have a printed or material flaw. 
• The item(s) have been damaged or crashed.

• Picture of the error / the defect. 
• Picture of clothing tag. 
• Picture of design sku. 
• Picture of the packaging the item arrived in.

• The item(s) have been worn or washed. 
• The item(s) have been altered in any way. 

• The item(s) do not have the original tags on them. 
• The customer does not like the size of the garment. 

You should contact our customer support team for any issues related to your order. If there is a problem with printing or shipping, our team can issue a refund or reprint.  

ORDER NOT RECEIVED: 

If your item has not arrived within 30 business days after having ordered, please contact us through our contact us page for refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries).

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