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Product Information
Shipping Worldwide
On average, merchandise is produced and shipped from our facility 2-3 business days after purchase. Standard shipping/transit times apply 1-7 days for US orders and 4-15 days for International orders
Size Chart
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Email: support@ninonine.com
Contact usĀ Ā Returns PolicyĀ Ā FAQs
Ninonine will acceptĀ returnsĀ ofĀ unworn clothing items with original tags and clear garment packaging with SKU label.
Return requests must be initiatedĀ within 30 daysĀ (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 30 days of submission to qualify for a full refund.
If it is a split package order, it will start from the time of the final package delivery date and time.
- No return fee.Ā However, orders returnedĀ without meeting the above criteriaĀ are subject to aĀ 20% restocking feeĀ or we may decline the entire return.
- Shipping and handling charges areĀ non-refundable.
- Return shipping is theĀ customer's responsibilityĀ unless it was a shipping error or a damaged item.Ā Customers have to pay return shipping costs.
- Please allowĀ NinonineĀ 5 - 7 business daysĀ from the day we receive the returned package to process.
- NinonineĀ will email you after return has been processed to confirm what has been done.
Refund modes customers will receive onĀ Ninonine:
- Original payment mode
- Store credit (Via Discount code/Gift card)
Return methodsĀ customers will receive onĀ Ninonine:
- Ship back by customers (Customers will send it back on their own by any shipping services)
Please read full our Return Policy here:Ā Return Policy
To initiate a return, pleaseĀ click here:Ā Return Page