All items are printed in the U.S. We have a network of production partners located throughout the US. By maintaining a network of partners we are able quickly scale and adapt to market needs.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.
We attached the size chart on every product pages, please read it carefully before you order.
We utilize a print on demand system for all of our apparel items. Your items will normally need to be printed first then shipped. Standard ship times for US orders is between 5-10 business days. For International orders shipping can take 2-4 weeks. Once a package is shipped you will receive a message containing tracking information to the email address you provided us at checkout.
We provide tracking information for all orders to the email address you provided us. Or you can track your order via this link: https://ninonine.aftership.com/
If an order has not started the production process (orders are sent to production within 24 hours of purchase), we can make changes to the order. Changes can include editing size or color and updating shipping information
We sincerely apologize to customers, but we do not accept exchange product for a different size because all our products are print on demand products.
Returns/refunds is available on NINONINE. Within 10 days of receiving orders, you have to request or notify us about a returns/refunds the order. Because our products are print on demand, we only return/refund your order in one of requests below. Please read this carefully:
Please submit all pictures of item we need:
Please note that all required pictures must be sent. Otherwise, we cannot provide return/refund order.
If your item has not arrived within 30 business days after having ordered, please contact us through our contact us page for refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries).